Effective Date: 1st November 2024
At Inaam, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect from users of our Inaam app (the “App”), how we use that information, and the measures we take to protect your data. By using the Inaam app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to improve your experience, provide essential services, and enhance the functionality of the Inaam app.
1.1 Personal Information
• User ID: We generate and store a unique User ID when you create an account or first use the app. This ID allows us to recognize individual users without directly identifying them.
• Contact Information: When you voluntarily contact us for support or assistance, we may collect your email address and/or other relevant contact information to respond to your inquiries.
1.2 Non-Personal Information
• Usage Data: We automatically collect data about how you use the Inaam app, such as feature interactions, time spent in different parts of the app, and crash reports. This information helps us improve the app’s functionality, usability, and performance.
• Device Information: We may collect certain information about your device, such as device type, operating system version, and unique device identifiers. This data allows us to optimize our app for different devices and troubleshoot issues.
2. How We Use Your Information
Inaam uses the information we collect for the following purposes:
• Provide Core Features: Information such as User ID and usage data allows us to manage your rewards wallet, update card details, and provide a seamless user experience.
• Analyze and Improve App Performance: We use non-personal data like device information and usage patterns to optimize app performance, address technical issues, and understand app usage trends.
• Communication: If you contact us for support, we may use your contact information to respond to your inquiries and provide updates on service requests.
• Legal and Security Purposes: We may use your information to protect our app and users, including detecting fraud, security threats, or violations of our policies.
3. Firebase Analytics and Crashlytics
To enhance the app experience, Inaam uses Firebase services provided by Google:
• Firebase Analytics: Firebase Analytics helps us understand how users interact with the app. We may collect and analyze user activity and engagement patterns to improve app functionality.
• Firebase Crashlytics: Firebase Crashlytics collects crash data to help us diagnose and resolve technical issues. This tool helps ensure the app remains stable and free of critical bugs.
For more information on how Firebase handles data, please review Google’s Privacy Policy.
4. Data Sharing and Disclosure
Inaam does not sell, rent, or otherwise share your personal information with third parties for marketing purposes. However, we may share certain data in the following circumstances:
• Service Providers: We may share data with trusted third-party vendors to help us operate and maintain the app, such as Firebase Analytics and Crashlytics.
• Legal Requirements: We may disclose information if required by law or in response to legal processes, such as subpoenas or court orders, or to protect the safety and rights of our users.
5. Data Retention
We retain your data only as long as necessary for the purposes outlined in this Privacy Policy. This includes storing your information to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
6. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of your data, and you are encouraged to protect your login information and notify us of any unauthorized access to your account.
7. Your Data Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. You may also have the right to object to processing, request data portability, and withdraw consent where applicable.
If you wish to exercise any of these rights, please contact us through the app’s support feature or via our website at support@inaam.app. We will respond to your request in accordance with applicable data protection laws.
8. Data Deletion
Inaam provides an option within the app’s settings to delete all stored data. This action permanently removes your information from our databases. Once initiated, the deletion process is irreversible, and data cannot be recovered. Please contact us if you require assistance or have any questions regarding data deletion.
9. Children’s Privacy
Inaam is not intended for use by children under the age of 13. We do not knowingly collect or store information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal data, please contact us immediately.
10. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted within the app, and we will indicate the “Effective Date” at the top of this policy. Your continued use of the app after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via:
• Email: support@inaam.app
• Website: https://inaam.app
We are committed to ensuring your privacy and security as you use the Inaam app. Thank you for trusting us with your data.